Customer Operations Intern | Duplo

Customer Operations Intern | Duplo

About the Role

Duplo is seeking a Customer Operations Intern to support customer onboarding, handle day-to-day enquiries, and drive product adoption across its products and markets. The successful candidate will help customers use Duplo's solutions, coordinate issue resolution, and maintain accurate records while gaining practical experience in fintech customer operations.

Key Responsibilities

- Respond to customer enquiries, resolve routine issues, and escalate those requiring specialist support.
- Support customer onboarding through account setup guidance, training coordination, and follow-ups.
- Track customer issues, provide timely updates, and maintain accurate support records.
- Follow up with customers to identify adoption challenges and provide approved guidance.
- Gather customer feedback and highlight recurring issues and improvement opportunities.
- Help maintain FAQs, customer guides, and training materials.
- Prepare routine reports on support activity, onboarding progress, and customer feedback.
- Work with internal teams to address customer needs and follow up on outstanding actions.
- Handle customer information responsibly and follow company procedures.

Requirements

- Bachelor's degree in Business, Communications, or a related discipline.
- Clear written and verbal communication skills.
- Strong organisational skills, attention to detail, and follow-through.
- Comfortable using Google Workspace, spreadsheets, and digital communication tools.
- Willingness to learn new products, support systems, and processes.
- Good judgment, a problem-solving mindset, and a professional approach to customer concerns.
- Interest in fintech, business software, and customer experience.
- Previous customer-facing experience is an advantage.

https://duplo.bamboohr.com/careers/173?utm_source=Jobsregion