Customer Service Representative.

Are you a people-person with a passion for helping others? We are looking for a friendly, energetic Customer Service Representative.

Experience: 2-3 years
Salary: N150,000 - N200,000
Location: Abuja (Hybrid)

Essential Duties and Responsibilities
• Handles customer enquiries, complaints, and MDC issues during assigned shift. (Including Saturdays)
• Log complaints in the Complaint Log sheet (Excel).
• Ensures SLA standards are met (acknowledge within 2 minutes, escalate within 5 minutes).
• Directs customers to the nearest MDC.
• Responds and documents social media enquiries, outcomes, and conversions during shift.
• Maintains updated customer records and ensures data is uploaded to Teams.
• Supports feedback collection through calls, WhatsApp, or surveys and email, or in person.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Provide product and service information, guidance, and troubleshooting support.
• Follow up with customers to ensure issues are fully resolved.
• Collaborate with internal teams (sales, operations, technical) to improve customer experience.
• Maintain a high level of knowledge about company products, services, and policies.
• Meet set KPIs such as response time, resolution time, and customer satisfaction score (CSAT).

Requirements and skills
• Bachelor’s degree in any discipline (Business Administration, Communications, or related field preferred).
• 2–3 years of proven experience in customer service or a client-facing role.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong teamwork and collaboration mindset.

Qualified Candidate can send their CVs to hr@mobintegrated.com