Call Center / Customer Support Representative

Location: Ilupeju, Lagos
Job Type: Full-time
Work Mode: On-site
Application Closing Date: 7th October, 2026

Salary: ₦200,000 monthly

About the Role

Feijoa Investment Limited, a Real Estate Investment Company, is seeking a smart, customer-focused Call Center/Customer Support Representative — ideally a Social Sciences graduate (especially Psychology) who understands human behavior and effective communication.

Key Responsibilities

* Handle inbound and outbound calls, inquiries, and customer feedback professionally
* Apply active listening and interpersonal principles to de-escalate complaints
* Maintain accurate records of customer interactions in the CRM database
* Follow up on customer requests and escalate complex queries
* Provide feedback on recurring customer issues
* Deliver reports on call logs, resolution metrics, and feedback trends

Requirements

* B.Sc./B.A. in Psychology, Sociology, Mass Communication, or related Social Science field
* Minimum of Second Class Upper (2:1) degree classification
* Minimum of 1 year post-NYSC experience in customer service, telesales, or call center operations
* Exceptional verbal, written, and active listening skills
* Ability to work under pressure and handle challenging interactions professionally
* Strong problem-solving, empathy, and conflict-resolution skills
* Proficiency in Microsoft Office and CRM software
* Must reside within or around the listed Lagos areas

How to Apply

Send your CV and Cover Letter to feijoalimited@gmail.com using the job title as the subject of the email.